Last updated: 26 August 2026
This policy applies only to reservations booked directly through The Old Boat House website. Bookings made through Booking.com, Airbnb or another platform are subject to the cancellation terms displayed by that platform at the time of booking.
1. Direct-booking cancellation terms
[OWNER MUST INSERT THE AGREED DIRECT-BOOKING CANCELLATION POLICY BEFORE LAUNCH]
- More than [X] days before check-in: [policy].
- Between [X] and [Y] days before check-in: [policy].
- Within [Y] days of check-in or no-show: [policy].
2. How to request a cancellation
Guest self-cancellation is not enabled on this website. To request a cancellation, contact The Old Boat House directly using [INSERT CONTACT EMAIL] or [INSERT CONTACT NUMBER].
3. Refunds
Where a refund is due, it will normally be returned to the original payment method. Processing times can depend on the payment provider and your bank or card issuer.
4. Changes to a booking
Requests to change dates or guest details are subject to availability and any price difference that applies to the new dates.
5. Property cancellation
If we have to cancel a direct booking because the accommodation cannot be provided, we will contact you and arrange an appropriate refund of amounts paid for the affected booking, subject to applicable law.