The Old Boat House is committed to respecting your privacy and protecting the personal information you provide to us. This Privacy Policy explains how we may collect, use, store and protect your personal data when you use our website, make a booking, contact us or otherwise interact with us.
Information we may collect
Depending on how you interact with us, we may collect information including your name, email address, telephone number, country of residence, booking dates, number of guests and any additional information you choose to provide when making a reservation or contacting us.
We may also collect information relating to your booking, including the accommodation booked, booking value, payment status and booking reference.
Our website may automatically collect certain technical information, such as your IP address, browser type, device information and information about how you use the website.
Booking and payment information
When you make a booking through our website, the information you provide is used to process and manage your reservation.
Online card payments are processed securely by Stripe. We do not directly store or have access to your complete payment card details. Payment information is handled by Stripe in accordance with its own privacy and security policies.
How we use your information
We may use your personal information to:
- process and manage your reservation;
- take and confirm payment;
- send booking confirmations and information relating to your stay;
- respond to enquiries or requests;
- communicate with you before, during or after your stay;
- maintain appropriate booking and business records;
- prevent fraud or misuse of our website;
- improve our website and booking experience; and
- meet our legal, accounting or regulatory obligations.
Our lawful basis for processing
We only process personal information where we have a lawful basis to do so.
Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing our contract with you when you make a booking, complying with a legal obligation, pursuing our legitimate business interests, or relying on your consent where appropriate.
Sharing your information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate the website, process bookings or provide our accommodation services.
This may include our website and hosting providers, booking system providers, payment processors such as Stripe, professional advisers, and regulators or public authorities where disclosure is required by law.
Where third parties process personal information on our behalf, we expect them to handle that information securely and only for the purposes for which it has been provided.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to administer your booking and meet any legal, accounting, tax or reporting requirements.
Retention periods may vary depending on the type of information and our relationship with you.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
While we take appropriate steps to protect information submitted through our website, no method of transmitting information over the internet can be guaranteed to be completely secure.
Your data protection rights
Depending on the circumstances, you may have rights in relation to your personal information, including the right to:
- request access to the personal information we hold about you;
- ask for inaccurate or incomplete information to be corrected;
- request deletion of your personal information in certain circumstances;
- request that processing of your information is restricted;
- object to certain uses of your personal information; and
- request the transfer of your information in an appropriate format where applicable.
If processing is based on your consent, you may also have the right to withdraw that consent at any time.
Cookies and website information
Our website may use cookies and similar technologies to provide essential website and booking functionality, remember preferences, maintain security and, where applicable, understand how visitors use the website.
Some third-party services used by the website may also set cookies or use similar technologies.
More information about the cookies used on this website is available in our Cookie Policy.
Third-party services and websites
Our website may use or link to third-party services, including payment providers, maps, booking platforms and other external websites.
The Old Boat House is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information provided by those services when you use them.
Contact us
If you have a question about this Privacy Policy, how we use your personal information, or you wish to exercise a data protection right, please contact The Old Boat House using the details provided on our Contact page.
You also have the right to raise a concern with the Data Protection Commission, Ireland’s supervisory authority for data protection matters.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, booking system, services, business practices or legal requirements.
The latest version of this Privacy Policy will always be published on this page.